• On Jul 14, 2021
    Connie from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a trip starting August 14th staying at the pop century resort. I need to cancel the reservation and I cannot find online where to cancel my trip. Please help. Thank you.

    Hello and welcome to planDisney, Connie!

    Life happens, plans change, and sometimes we have to make the difficult decision to cancel travel plans. Depending on the terms and conditions of your booking, you may be able to reschedule your visit for a future date – the magic will always be waiting for you at the Walt Disney World Resort!

    To cancel your reservation, sign in to your Disney account, visit My Plans, scroll down until you find your Disney Resort hotel reservation, and select Cancel Reservation right next to the confirmation number. Before proceeding with your cancellation, I highly recommend checking the terms and conditions of your booking and reviewing the cancellation policy. Please contact the Disney Reservation Center at (407) 939-1936 if you have questions or require further assistance. 

    If you plan to visit Mickey in the future and you already have travel dates, you can go ahead and select Change Reservation to select new dates, resort, party size, and more (subject to the terms and conditions of the original booking and availability). If you booked your vacation via a third party, please contact them for assistance.

    Thank you for sending your question our way, Connie. I hope this information is helpful and that you can embark on a pixie-dusted Disney adventure real soon!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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