• On Dec 19, 2021
    Erin from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked our trip and purchased tickets pre-rollout of Genie+. All of the FAQs and directions say to modify the tickets in the app or online to add Genie+, but there is no choice to modify my tickets. What am I missing?

    Howdy Erin!

    Welcome to planDisney!  I know you are super excited to visit “The Most Magical Place on Earth” this spring!  Thank you for stopping by and sharing your question with us!

    I love to visit the Walt Disney World Resort in the spring!  As “The World’s Most Magical Celebration” continues and exciting things pop up all over the Walt Disney World Resort this spring, you will be able to enjoy everything!
    Everyone has been looking forward to the Genie being released from the bottle!  With the Disney Genie Service, you will be able to navigate throughout the Walt Disney World Resort with ease!  To add the benefits of the Disney Genie Service to your visit to Neverland, you will need to double-check that you have updated your My Disney Experience mobile app on your smartphone!  Once your mobile app is updated, check to ensure that your theme park tickets are linked to your My Disney Experience mobile app and that you have made your Disney Park Pass Reservations.  Now it is time to “Unleash Genie During Your Visit!”  You will see the option to “Unleash Genie During Your Visit” on the home page of your My Disney Experience.  The Disney Genie Service will prompt you through several options so that your visit to the Walt Disney World Resort will be filled with all of your must-do attractions!
    If you would like to add the Disney Genie+ Service to your vacation, click on the “My Genie Day” option on the welcome page.  In the middle of the page, you will see the “Get Disney Genie+ for Today.”  After choosing this option, you will be able to add the Disney Genie+ Service and many more options to your visit!  With your theme parks tickets linked to the My Disney Experience mobile app along with your theme park reservations, you will be able to enjoy all the benefits of the Disney Genie Service at your fingertips!

    As you continue to plan your visit to Neverland this spring, check the Disney Parks Blog!  The Disney Parks Blog is the best way to stay informed of everything to see and do during your visit!  If you have any more planning questions, please come back to planDisney!  We look forward to helping you again so that your visit to Neverland is unforgettable, Erin!

    See Ya Real Soon,
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Meet the Panelist: Tamela, Alabama

Howdy, y'all! I'm Tamela from Alabama and Walt Disney World has been my home away from home for over 40 years. My husband and our two sons love our Walt Disney World vacations and we love helping others with theirs. I have experienced the Walt Disney World resort as a child, teen, single adult, couple with and without babies, and beyond! I love to help plan multi-generational and large group vacations. I look forward to helping you plan your next Walt Disney World vacation. Learn More About Tamela

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