• On Jul 27, 2021
    David from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Booked trip for February, don’t see my park tickets on my Disney experience. Hotel is reserved and I see that, but no tickets

    Hi David,

    Welcome to planDisney! I am delighted to see you stopping by with a question!

    If you are checking online in My Disney Experience, click on My Plans, scroll down, and then click on the My Tickets & Memory Maker link on the left-hand side of the screen. If you are using the My Disney Experience Mobile App, open the app and click on the three bars in the bottom right-hand side of the screen. Then click on Tickets and Passes. If you do not see your tickets, you may need to link them. To link them, go to My Disney Experience online, click on My Plans, and then click on Link Reservations and Purchases. In the mobile app, click on the three bars on the bottom right-hand side of the screen, then click on Tickets and Passes, and then click the plus sign on the top of the screen to link the tickets. 

    If you still have trouble linking those tickets, contact a Cast Member in Website Support by phone. When I have needed help, they have been able to assist. Once you get those tickets linked, be sure to make Disney Park Pass system reservations for the dates of your visit. If you have not visited in a while, be sure to familiarize yourself with the My Disney Experience Mobile App features including Disney MagicMobile Service, Mobile Food & Beverage Ordering, and Mobile Walk-up Dine Availability

    On our most recent visit, we used our MagicBands to scan in for theme park entry. I have also used Disney MagicMobile Service. For me, a MagicBand is a little easier to use because I do not have to search for it since we wear them on our wrists! One last tip - If you have not considered Memory Maker, I suggest that you review the details. We love having access to all of our digital PhotoPass photos for one price.

    David, keep up the fantastic planning! And stop by again if you have additional questions.

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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