Special Needs Family with Mirabel
  • On Jun 10, 2023
    Alison from SK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We booked a trip to California and one member of the family is unable to attend due to severe back pain. What options do we have for that one ticket? Thank you

    Hi there, Alison! What an honor to welcome you to planDisney with your question!

    Your trip to Disneyland Resort is approaching quickly! I'm sorry to hear one of your Guests will be unable to make the trip, but I think there are some options that may be helpful for you to consider. First, I recommend reviewing the terms and conditions of your eTicket purchase, and I'll link them here for easy reference. Your ticket purchase should also list the date through which your tickets will be valid for use. For example, a 1-Day ticket purchased today through the official Disneyland Resort website will be valid through December 30, 2024, while multi-day tickets must be used within 13 days of their first use, or January 12, 2025 (whichever comes first). So, generally, you have a fairly long window of time to use your ticket, in case you want to save it for a future visit!

    Alternatively, you can apply the price of a wholly unused ticket, even if it is expired, to a future ticket purchase of equal or greater value. I suggest calling to speak with a Cast Member who can share more information about these options, or help you verify the dates of valid use of your original ticket purchase. While tickets cannot be refunded, exchanged, or transferred for commercial purposes, the Cast Members may be able to help you determine if you can reassign the ticket to another friend or family member in your group, so don't hesitate to ask them about this process.

    I hope these are some helpful recommendations, Alison. Most of all, I hope you have an enchanting visit to Disneyland Resort, full of the magical, lifelong memories that make Disney vacations so special! Please feel welcome to reach out again if we can be of further support to you. 

    Wishing you Wondrous Journeys,
    Tishra
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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