• On Sep 26, 2019
    Kim Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked 4 tickets for Walt Disney Word and got my Disney Ticket Order Confirmation with my Disney Reservation Number, but I can not link the tickets to my My Disney Experience. Furthermore the website will not let me add guest's to my account.

    Hi, there!

     Welcome to the Disney Parks Moms Panel, Kim. I'm so glad you stopped by!

     It sounds like you're experiencing some difficulty with My Disney Experience. Not to fret! Together, we'll get your tickets linked.

     The first step is to get everyone in your travel party linked to your My Family & Friends List. Log in to your My Disney Experience account. Click on the My Disney Experience drop-down menu in the top right corner of the screen and select "My Family & Friends." Click "Add a Guest" to add a family member or friend to your My Disney Experience account. 

     Once you have everyone added to your My Family & Friends list, you can begin linking tickets. On your planning page, scroll down to the My Plans, Reservations and Tickets section. You'll see a blue drop-down menu that says "Add More Plans." Select "Link Reservations and Purchases" and then select "Tickets." From there, you'll need to type in the Ticket Order Number found in your confirmation email and then assign the ticket to the appropriate Guest listed on your account. 

     If you still experience difficulty linking your tickets, try a different browser. I've found that Google Chrome or Safari have been the most reliable browsers when making plans on My Disney Experience. If that doesn't work either, I recommend calling the My Disney Experience line at (407) 939-4357. A friendly Cast Member there would be happy to assist you! I once planned an extended family vacation for 14, and I had some trouble getting everyone linked to My Family & Friends List. Thankfully, a helpful Cast Member was able to manually add everyone over the phone for me! 

     Thanks for stopping by, Kim. Please visit us again soon with any new questions you may have about your visit to the Walt Disney World Resort!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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