• On Jul 31, 2017
    Frank from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We booked a stay in December 2017 at the Old Key West, We have never stayed at a Vacation Club Resort, What can we expect. Is the daily room service the same ?, Soap, Shampoo ect. Can park purchases be delivered to the resort. Can you check bags for flight

    Hi Frank,

    Can you hear the steel drums, see the sun glistening off the water, and hear those palm trees swaying in the breeze? Get ready for a peaceful and tropical vacation at the beloved Disney's Old Key West Resort!

    Frank, if you booked a regular cash reservation with Disney, you will receive regular housekeeping services (or Mousekeeping as I like to call it) each day during your stay. This will include daily replenishment of toiletry items including soap, shower gel, shampoo, conditioner and body lotion. If you booked your reservaton using Disney Vacation Club points and you are staying seven or fewer days, you will receive complimentary Trash & Towel Service on Day 4 of your vacation. Mousekeepers will collect trash, provide fresh towels, and replace toiletries, facial tissues, toilet paper, detergent, and coffee supplies. For stays of eight days or more, you receive a full cleaning on Day 4, with Trash & Towel Service provided again on Day 8.

    Frank, you will also be happy to know that Merchandise Delivery and Pickup services are available for guests staying at Disney's Old Key West. Purchases made at the Theme Parks and most locations at Disney Springs will be sent to the Conch Flats General Store located in the Hospitality House area. Resort Airline Check-In, including baggage drop off services, is also available for select airlines at Disney's Old Key West Resort.

    Frank, I hope this information is helpful to you as you continue to plan your stay. Wishing you a Magical upcoming Disney vacation!

thumbnail image for Trish

Meet the Panelist: Trish, Nova Scotia

Hi! I'm Trish from Canada, a single mom to two kids and a proud Disney Vacation Club member. In my circle of friends, I have a reputation for gravitating to any discussion involving Disney Parks and Resorts and would welcome the chance to share my experiences with you. Have you ever wondered what Disney Vacation Club is all about? Trying to decide if membership is right for your family? Have a question about visiting a Disney Vacation Club Resort? If so, you have come to the right place!

Learn More About Trish

Tips from a Disney Vacation Club Panelist

Why a DVC Membership is So Special

view tips

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.