• On Oct 11, 2019
    Cindy Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have booked All Star Sports as this is the only value resort available on the UK site. However on the US site I can book the other value resorts. My travel agent can only book off the UK site so they cannot upgrade me. Do you know if I can upgrade?

    Hi Cindy!

    Welcome to the Disney Parks Moms Panel.

    In my experience, if we use a UK Travel Agent or Tour Operator, they are the only agents who can amend the booking you have made with them, and if they can only access the availability on the UK Walt Disney World site, there is nothing more they can do if that allocation has sold out.  Firstly, I would keep checking, every day if necessary, as sometimes alternative options do become available.  You can access the US site and check availability and prices, and you could make a new booking yourself.  However, I would stress that you keep in mind the exchange rate UK £/US$, and also consider that you would probably incur certain cancellation charges from your original booking.  I wonder if you are talking about upgrading your room at Disney's All Star Sports Resorts, from a Standard Room to a Preferred Room, or if you are thinking about upgrading your Disney Resort hotel choice?   If you want to upgrade your room, you could ask at check-in, when you arrive at your hotel. You never know if something will be available, especially if it is still available to be booked on the US website.  I see you are visiting in mid-December, and while there are a lot of wonderful magical experiences to enjoy at that time of year, it is also typically a very popular time to visit so hotel options may be slightly limited.  I recommend you call the Walt Disney Travel Company International on freephone 0800 169 0730 and ask if they can assist you.  

    I will keep my fingers crossed for you, and in the meantime I hope you will be enjoying Mickey's Very Merry Christmas Party while you are there?  I will be attending this myself in a few weeks' time and can't wait to see the new Once Upon a Christmastime Parade, and Minnie's Wonderful Christmastime Fireworks Show.  Tickets can be purchased online here.

    Please come back and visit us if you have any further questions.  We will be happy to help you plan your magical holiday to Walt Disney World Resort.

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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Susan

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