I booked 2 resort rooms with tickets. One reservation in my name and one for my aunt. My aunt received luggage tags and a welcome package but I did not. I called customer service 2 weeks ago and was told my packet would be shipped but have not received it.

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Answer 1

Hiya Andrea,

Welcome to planDisney! The countdown is on for your Walt Disney World Resort Vacation. In less than 20 days, you will be at the Most Magical Place on Earth, enjoying the 50th Celebration. I hope you have made plans to join Rocket and the Guardians of the Galaxy in EPCOT’s newest attraction, Guardians of the Galaxy: Cosmic Rewind! The reviews are in, and this attraction is one that cannot be missed.

I’m sorry to hear that your expected packet has not been received yet. I know that Walt Disney World Resort had been no longer mailing out vacation packages to home addresses, so your aunt must’ve just received an unexpected dose of pixie dust. If Guest Services told you to expect a packet, you might find it beneficial to reach back out to them to check the status. However, due to longer than average wait times to speak to a Cast Member, I would love to help you avoid being on hold during your day. With that being said, if you have booked a Walt Disney World Resort Vacation Package, you can also pick up your packet (which includes your luggage tags and other Magical Extras) at the front desk of your Walt Disney World Resort Collection Hotel. My fellow panelist Tammy picked hers up this way during a recent visit, and she said it gave her an opportunity to chat with a Cast Member and get some great tips and tricks about the resort she was staying at!

Before I let you go, I just wanted to remind you to make sure that you have your Disney Park Pass Reservations and dining reservations booked. Summer can be a busy time at Walt Disney World Resort because school is out for the year. If you haven’t already made your reservations, I highly recommend doing so as soon as possible to enjoy your magical vacation fully.

If there is anything else we can help you with, please come back and see us!

Happy Planning,

Ashley F.

I booked 2 resort rooms with tickets. One reservation in my name and one for my aunt. My aunt received luggage tags and a welcome package but I did not. I called customer service 2 weeks ago and was told my packet would be shipped but have not received it.

Meet the Panelist: Ashley, Texas

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I booked 2 resort rooms with tickets. One reservation in my name and one for my aunt. My aunt received luggage tags and a welcome package but I did not. I called customer service 2 weeks ago and was told my packet would be shipped but have not received it.”

Meet the Panelist: Ashley, Texas

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Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

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Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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I booked 2 resort rooms with tickets. One reservation in my name and one for my aunt. My aunt received luggage tags and a welcome package but I did not. I called customer service 2 weeks ago and was told my packet would be shipped but have not received it.