Coco with Mickey's Philarmagic
  • On May 9, 2022
    Carolyn from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just booked a reservation and gave my credit card and have not received a confirmation. Where is it? I get the email that my account has been updated, but no receipt for my payment or ticket number. What,s up?

    Aloha, Carolyn! 

    Thanks for stopping by! Let me see if I can share some ideas that might help you secure a ticket to enjoy the Disneyland Resort

    I imagine you already did that, but it may be worth checking your spam folder if you haven't. Sometimes my email provider sends Disney messages to the spam folder if I get too many in a row. This usually happens when I book many dining reservations on the same day. 

    Another alternative that comes to my mind is to look at your credit card records to see if the transaction happened. If it's there, the transaction occurred, and you now own a ticket to the Disneyland Resort! If that's the case, I'd call the Disneyland Resort to have a Cast Member help you find the ticket number. 

    But if the transaction doesn't show on your credit card record, it somehow didn't get through. In this case, I suggest trying again online on another browser or calling the Disneyland Resort to buy the tickets directly. 

    I'll be here crossing my fingers for you, Carolyn. Let us know if we can help in any other way, okay?

    May the magic be with you, 


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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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