Epcot and monorail at night
  • On Jul 23, 2022
    Claire from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a reservation for the Dolphin through a third party site a few days ago and the confirmation number does not work for the MDE app. I found an answer saying to call the hotel in which I did and they said they cannot give me my confirmation number.

    Hey Howdy Hey Claire and welcome to planDisney!

    Visiting Walt Disney World Resort in the fall is such a great time to visit. There is so much happening around the whole resort to celebrate the Halloween season as well as decor in the parks for the fall. Staying onsite at Walt Disney World Dolphin Hotel is such a great decision. So close to the Magic and within walking distance, or a short boat ride, to one of the highlights of the fall season over at EPCOT! Before I get too far ahead of myself, let's talk about your reservation. 

    Claire, thank you so much for your question about linking your reservation to your My Disney Experience account as with third parties, this can get a little tricky. So the first thing you would want to do is check your email and spam mail. Usually, with third parties, you may get two separate emails, one with a confirmation from the third party on your transaction and another, either from Disney or the company you booked through, that may have the Walt Disney World (WDW) confirmation number in it. This is the one you may be looking for to link to your My Disney Experience account.

    If there are issues that you are having or have any questions about your reservation, you do have to work directly with the company you booked your trip with rather than calling the resort hotel as you have found out. If you are still having issues with the confirmation number, I would try to reach out to them for any questions with those specifics as they will be able to help guide you. 

    Hopefully, you can get your confirmation number situation quickly resolved and then back to planning for your Magical vacation. One tip I did have for you, considering you will be so close, is to make sure to plan some time in EPCOT for EPCOT International Food and Wine Festival. This celebration has some amazingly delicious food and drink offerings throughout the park as well as next-level entertainment. Eat to the Beat Concert Series is the entertainment you are going to want to check out for your trip to the park as well. So many great ways to spend some time in the park enjoying delicious and unique food and drink offerings while catching a show!

    Best of luck as you continue planning for your trip ahead. If you have any further questions please don't hesitate to reach out, we would be happy to help!

    Happy Planning, 

    Nick 
thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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