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  • On Jan 16, 2025
    Courtney from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We booked and received green cards in the mail that are to be exchanged for tickets when we arrive at the resort. Do I have to wait to get our tickets to link them to the app and start planning?

    Hi Courtney, thanks for bringing your question to planDisney!

    I believe the green card you are referring to is an Exchange Certificate. This certificate is not a valid admission card, but you should be able to link it to your My Disney Experience account so you can begin planning your vacation!

    In the My Disney Experience app, click on the ☰ symbol in the bottom right corner. Then select the “My Tickets and Passes” tile. In the upper right corner, click the + symbol, then “Link Tickets & Passes.” From this page, you can open your camera to scan the barcode on the back of the exchange certificate or type in the ID Number from the card. 

    You should still bring your Exchange Certificate to Walt Disney World Resort to exchange it for a physical ticket, Courtney. If this ticket is part of a Canadian Resident special offer, you must provide proof of Canadian residency. You can do this at any theme park Guest Relations window or the Disney Ticket Center at Disney Springs. My fellow panelists recommend the Disney Springs Ticket Center on the day you arrive so you can enter the theme parks quickly the next day- and if you're going to Disney Springs, I recommend stopping by Gideon's Bakehouse for a cookie afterward! 

    I hope this was helpful, Courtney. If I misunderstood your question, please feel free to return to planDisney so we can continue to help you. 

    Kaitlin
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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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