Mickey in Front of Vintage Car
  • On Dec 16, 2021
    Ellie jade from Greater Manchester Asked

    Hello! I have booked to come for me and my partner for the New Years Eve party, we are now unable to come due to the recent travel restrictions imposed by France. Is there any way we can cancel & get a refund or postpone our tickets? Thanks

    Hi there, Ellie Jade. Welcome to planDisney!

    I’m sorry to hear that you’re unable to visit the Happiest Place on Earth due to the recently imposed travel restrictions related to the pandemic. I regret to inform you that Disneyland Resort theme park tickets are non-refundable; however, Ellie Jade, please rest assured that you can reschedule your visit for a later time. Even if you cancel your theme park reservations, your tickets remain valid until their expiration date!

    You can cancel and make new park reservations conveniently by logging into your Disney account on the Disneyland mobile app. On the home page of the app, you’ll see “Park Reservations” with your current visit information listed. Click on “Manage or Make Reservations>”. Under “My Theme Park Reservations”, tap on “Cancel Reservation”. 
    Just follow the prompts to make the necessary cancellations for your upcoming trip.

    Once you’re canceled your current reservation, you can then make theme park reservations for a new date. At this time, you’re able to make reservations up to 120 days in advance. When you’re ready to rebook, just be sure to check out the Theme Park Reservation Availability calendar to ensure the new date you wish to visit is available. Once you’ve successfully made new theme park reservations, you’ll receive a confirmation email with unique QR codes.

    If you have more trip-planning questions, please feel free to write us again. We're all EARs!
    See ya real soon,
    Kiki
thumbnail image for Kiki

Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

Learn More About Kiki

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.