Girl in giftshop with Mickey Mouse plushy
  • On Nov 10, 2022
    Irene from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a package through Costco for 09/22. This package included a Disney gift card. No Physical Gift Card was received, everything was sent as an E-Package. I still have funds on the gift card but can no longer access it online, How do i get it back?

    Hi there, Irene! Welcome to planDisney!

    It sounds like you are just settling back in from a trip to the Happiest Place on Earth, which is just about the time when I would start daydreaming about my next visit! Using the remaining funds of a Disney Gift Card would be a great way to get that next trip on the books! While I don't have much experience in booking Costco packages, my friend and fellow panelist Kamini has booked quite a few! She recommends starting with the Disneyland Mobile App and heading to "My Hotel Reservations" from the three-bar menu in the bottom right-hand corner. From here, you will hopefully see the option to "View Travel ePackage" where you can select "Get Gift Card". She also recommends taking a quick screenshot so you have all the details for reference. If you save it to your favorites, you can even use it as an easy reference to pay for things during your next visit!

    If you don't happen to see your package in your account, we highly recommend contacting Costco Travel to discuss your situation directly. You won't want to leave any Disney dollars on the table, and I'm hopeful they will be able to track them down for you. 

    While you are passing the time between visits, I highly recommend listening to the planDisney podcast! New episodes drop every month covering topics from Resorts to Technology to the newly released Holiday Gift Guide! My fellow panelists are chatting and giving out all their best tips and tricks for making the most out of your Disney Parks vacations! 

    Irene, I hope this was helpful! If you have any more questions, please come back to see us here at planDisney

    Magic awaits!
thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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