• On Apr 20, 2016
    Dayna from Kent Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, I've booked online tickets and have an 8 digit long wiill-call order number, however when I try to use this to book fast passes etc.I receive a message saying the number must have at least 10digits?

    Hi Dayna and welcome to the Disney Parks Moms Panel.

    I recently purchased some tickets from the English (USA) version of the Walt Disney World website for collection from Will Call. My Ticket Confirmation Numbers were 12-digits long and I was able to link them in My Disney Experience.

    In order to link your tickets, you must enter an ID number which contains 10, 12, 17, 18 or 20 digits so something is definitely a miss if you only have an 8-digit number.

    In order to rectify your problem in the quickest possible way, I would recommend that you call and speak to a Cast Member on freephone 0800 16 90 749. I am positive that they will be able to assist you in resolving your issue.

    Wishing you a magical holiday filled with memories which will last a lifetime!

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Meet the Panelist: Emma, United Kingdom

Hi! I'm Emma from England and I love all things Disney. I am very proud to be representing England on the panel and can't wait to help other families, especially international visitors, to plan their trips to the Walt Disney World Resort and create some lifelong magical memories. Learn More About Emma

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