Tree of Life at Sunset
  • On Feb 28, 2022
    Beth from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked one day pass tickets but the park is not available at this time. Our trip is not flexible I need a refund

    Welcome to planDisney Beth!

    I am so sorry you are having trouble getting a Theme Park Reservation for the day you wish to visit. Unfortunately, the policy states that tickets are nonrefundable. So what to do now....let's come up with some options that will hopefully work out for you!

    One option is to add the Park Hopper Option. This will allow you to visit your first park of the day, then after 2pm you can hop to any park you want! Even all 4 in the same day! With this option, book an alternative park to start your day, then Park Hop to your desired park as Theme Park Reservations are not required for any park you hop to. The Park Hopper is an additional cost, but it adds so much value and fun - you've just added on 3 more parks filled with magic!

    A second option is to keep checking! Theme Park Reservations are always being updated so your day might become available. Use the Availability Calendar to check your travel period. 

    A third option is to use your ticket for a future vacation. Tickets will hold their monetary value, so when you are ready to visit, give a call to a friendly Cast Member who can assign your tickets to the new travel date. Please note that a change in date might result in a price difference. 

    I hope one of these options will work for you. I would hate to see an entire vacation ruined over a Theme Park Reservation. All 4 parks have something unique to offer, so hopefully you can work something out. Sending happy wishes and pixie dust your way!

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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