• On Aug 28, 2018
    Bob from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I booked a 2 night stay in a resort, but added 5 day passes to my pkge as we will stay with family a few days after our resort stay. Why does My Disney app say my tickets are valid thru the end of our resort stay when tickets are good 14 days after 1st use

    Welcome to the Disney Parks Moms Panel, Bob! I’m so sorry to hear that your tickets and My Disney Experience are giving you a bit of trouble. Sometimes I have to refresh my system or hard reset my app to get it to work.

    Without being able to look into your system and see what the real issue is, I have two recommendations for you. First of all, I would call a friendly Cast Member at the Existing Tickets desk at (407) 566-4985 to see what may be going on with your purchased tickets. You're correct that tickets typically expire 14 days after first use or within a year or so of purchase. The other phone number that may be helpful is the Web Help Desk at (407) 939-4357. The Web Desk may be able to tell if the system isn’t aligning properly, but they are very good at assisting with MagicBands appearing correctly, etc. I would try the Tickets phone number first to see if that’s helpful. Be sure to have your confirmation of purchase emails as well as your Resort stay confirmation numbers handy; it’s how the Cast Member will be able to bring up your information.

    If I can help you plan some FastPass+ reservations to help you skip the wait and get to the fun faster, please let me know. I’m hEAR to help and you have a friend in me! ~ Lindsey P.
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Meet the Panelist: Lindsey, Georgia

Hey, y'all! I'm Lindsey, a social media-savvy gal that wears her #Disneyside on her sleeve (along with her trading pin collection!). I'm proud to say that my husband and our two Mouseketeers share my love for the Walt Disney World Resort and all it's magic, so get ready to ask me about new things to see and do on your vacation. I particularly love sharing off-the-beaten-path activities and always encourage visitors to try something new on each trip. Adventure is out there! Learn More About Lindsey

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