Ariel in the parade at Magic Kingdom
  • On Dec 22, 2023
    Carolyn from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a hotel and ticket package and made theme park reservations. I want to plan my days in Genie but it states I do not have theme park reservations. My park reservations are visible in “My Disney Experience”. Why are they not showing in the app?

    Welcome to planDisney, Carolyn. I'm so happy you found us here on our little corner of the internet!

    If you made Theme Park Reservations, have email confirmations for each, and the reservations are showing up in your My Disney Experience account online, you are likely all set to go. This has happened to some people whose reservations don't show up immediately in the "Future Plans" section of their My Disney Experience mobile app, but eventually sync up. Sometimes logging out and logging back into the app helps and sometimes uninstalling the app and reinstalling it also helps. If you are still experiencing issues as your trip approaches, you can reach out to a friendly Cast Member through the "My Disney Experience, MagicBand and MagicBand+" line at the resort. Just keep those email confirmations handy.

    Carolyn, just a quick note that if you have date-based theme park tickets, you do not need Theme Park Reservations for vacations starting on or after January 9, 2024. Most Guests have these types of tickets, which are good within a very specific date range that you set when you are purchasing your tickets. However, if you have a different ticket type, like an Annual Pass, a Cast Member ticket, or another variation that doesn't specify specific dates, you will likely need Theme Park Reservations at this time. As an Annual Passholder myself, I will continue to make Theme Park Reservations to enter the parks.

    If you have any other questions, please don't hesitate to reach out directly to me. Just like all my planDisney friends, I'm always happy to help a Guest have the best vacation ever!

    Everything is possible - even the impossible,
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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