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  • On May 14, 2024
    Theresa from SK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a hotel and ticket package for end of December this year and my hotel reservation showed up on my diney app reservations but no tickets showed up to make our park reservations how do I find our tickets to link them?

    Hello Theresa! 

    Welcome to planDisney! I sometimes have the opposite problem as you Theresa. I booked a trip in the past to Walt Disney World Resort and my ticket appeared but the Resort reservations for some reason do not show up. It's very odd sometimes how technology works but let's see how we can find these hidden tickets. 

    Suppose you booked a Walt Disney World Resort package directly from the Walt Disney World website or via a call with the Cast Members at Disney Resort Hotel Reservations. In that case, the tickets and reservations should automatically be linked to your My Disney Experience plans. If you can't find them or purchased the package through other means then they may have to be manually linked. If so, you should have received an email with a confirmation code, reservation number, or ticket number. It will be a series of numbers and there could be a few letters thrown in. Take that information and manually link it to your account. Make sure to follow all the steps and link them to the correct people. If you have trouble finding the email with the code I would reach out to whoever you purchased your tickets from and ask them for assistance. 

    This may sound too simple, but I suggest opening and closing the My Disney Experience Mobile App. I have had issues with tickets appearing and disappearing in the app because it didn't load correctly. Restarting the app seems to do the trick and help load things properly.

    I also want to clarify that most date-based tickets do not need theme park reservations. If you purchased the tickets as part of a package for a convention, student group, or for a few other reasons then you will need to make theme park reservations as these tickets were not assigned start dates at the time of purchase. Otherwise, you are free to enjoy the Parks in any order or on any day that you like!  

    I hope this helps and if you have any more questions please feel free to let me know!

    Happy Planning!
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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