Gran Destino
  • On Sep 5, 2023
    Ella grace from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I just booked a hotel reservation for the Springhill suites Good neighbor hotel but cannot seem to link it to the My Disney Experience app. Why is this?

    Hi Ella Grace!

    Welcome to planDisney! I'm excited you are planning to visit the Walt Disney World Resort soon! There is nothing quite like looking forward to an amazing vacation filled with magical memories.

    I'm happy you have decided to stay close to all the action! The SpringHill Suites by Marriott at Western Entrance is just a short drive to all four theme parks and many Disney dining locations. Since this hotel is available to book through the Walt Disney World website, you should be able to link your reservation to your My Disney Experience account. To do so on the My Disney Experience App, tap on the three horizontal bars located at the bottom right of the screen and select "Future Plans." Scroll down to the bottom of the page and tap on "Link to Account." Select "Type ID"  and enter your confirmation code and last name on your reservation.

    If you booked it directly on the Walt Disney World website, the confirmation code you received should link properly to your account. Since you are having trouble, you may have booked it directly through the hotel or a third-party company. In this case, you may have received a separate confirmation code upon booking, and may not link properly to your account. I suggest calling the SpringHill Suites to try and retrieve the Disney-specific confirmation code needed. It may be possible that the SpringHill Suites location you booked is not the one I mentioned above. If so, you may not be able to link the hotel to your My Disney Experience account. I would first confirm the eligibility of your hotel and if it is part of the Walt Disney World Gateway Hotels.

    Once you get this squared away, you can start focusing on the other aspects of planning. This will include which dining locations you plan to eat at, which attractions you want to ride, and what entertainment offerings you want to experience. Each park is filled with unique offerings and each day will be different than the rest. This is one of my favorite aspects of a Walt Disney World stay. There is so much to experience each day of your trip.

    Ella Grace, I hope this information helps you plan for your stay! Stop back and see us again at planDisney!

    See ya real soon!
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Meet the Panelist: Greg, South Carolina

Hello friends! Greg here from Charleston, SC. I am a Disney-loving husband and dad to two wonderful daughters. Walt Disney World Resort offers everything you want in a vacation and touches all the senses. From the sights to sounds and even the smells, there is something for everyone to enjoy! When our family is not riding "it’s a small world" or going on a Journey Into Imagination With Figment, we are readily planning our next Walt Disney World Resort vacation. Learn More About Greg

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