Royal greetings!
Welcome to planDisney, Kirsty! It’s great to see a fellow Guest from the UK stopping by with a question. It looks like you are heading to
Disneyland Paris during the
Disney Enchanted Christmas season, which is such a wonderful time to visit, with festive decor and entertainment throughout Disneyland Park.
It sounds like you are having a bit of trouble with the
Disneyland Paris app. Guests staying in Disney Hotels are able to book My Royal Dream from the moment their
Hotel + Ticket Package is confirmed. As you have a package booked, the first thing I would recommend is double-checking that your reservation is correctly linked to your account in the app. If everything looks fine there, head to your app store and make sure you are running the latest version of the Disneyland Paris app. If that does not do the trick, uninstalling and reinstalling the app often works wonders.
There is also another way to make a reservation for My Royal Dream, and that is via the Disneyland Paris website on a computer. Simply navigate to the My Royal Dream page and scroll down to ‘Book Now’. You will be asked to log in, and if a Disney Hotel reservation is linked to your account, you should then be able to book.
If you are still having no luck, hakuna matata, do not hesitate to
reach out to the Cast Members at Disneyland Paris directly. Just have your booking reference to hand, and they will be able to check availability and help make the booking for you.
I hope this helps answer your question today, Kirsty, and that you are able to secure your booking for My Royal Dream soon! If you have any further questions, please reach out to me. I'd love to help!
See ya real soon!
Matt