Hi Isobel!
Welcome back to planDisney.
It's always a pleasure to welcome my fellow guests from the UK, and I'm so pleased you were able to use the special offer for this year when you made your Walt Disney World holiday reservation. It's such a good deal!
Your Dining and Merchandise Credit will be sent to you by email soon after you have checked in to your hotel (sometimes within 30 minutes or so). This will not be a physical card, but you can download it to your phone for easy access. As the name suggests, you will be able to use this for food and shopping across the whole Resort, however you please. If you want to use it for Table-Service dining, please confirm with your server that you can use your Dining and Merchandise credit to pay for your meal when you place your order.
Your Disney Gift Card will be a physical card, I don't know what the denomination will be - one card for $400 or two for $200, but it doesn't matter as you can use them together or separately, it's up to you. This will be available for collection from Disney Springs at the
World of Disney store when you arrive. You will need to take your promotional Gift Card voucher with you, along with some form of photo ID (your UK driving licence or passport will be fine). Ask any Cast Member where you can collect your Gift Cards - it will be at a different desk to the usual check-out locations. Similar to the Dining and Merchandise Credit you can use Disney Gift Cards at most locations in the four theme parks, Disney Resort hotels, and Disney-owned restaurants and shops at Disney Springs (and a few other non-Disney places - please check at the till to be sure). World of Disney is a great place to start collecting your souvenirs! You will find a great selection of all those "essentials"!!
You can check your
Disney Gift Card balance at any time on the website.
It's also worth noting that buses will take you to Disney Springs from your Disney Resort hotel, and if you are driving there, parking is free for all guests.
Please come back and visit us if you have any further questions, and you can
send me a direct question if you wish. We will be happy to help you plan your magical holiday at Walt Disney World Resort!
Sue