A joyful family riding Tiana's Bayou Adventure at Magic Kingdom. They laugh and scream as they plunge down the thrilling drop.
  • On Jun 26, 2024
    Sangeeta from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked five 2 day park tickets. One person cannot make it on the days booked. Can I cancel one ticket and apply it towards another park ticket ?

    Hi there, Sangeeta!

    Welcome to planDisney! Thanks for stopping by as you prepare for your summer getaway to the Most Magical Place on Earth. Your enchanting escape begins in just a few days, so let's talk about your ticket inquiry.

    One of the best things about Walt Disney World theme park tickets is their flexibility. Unused theme park tickets are not refundable, but can be transferred to another Guest in your party or modified for future vacation dates. If a different friend plans to replace the person not joining you, you can transfer the ticket to a new traveler in your Family & Friends list in My Disney Experience instead of canceling the ticket. Click here for a quick overview of how to add someone to your Family & Friends list.

    Now, let's say my pal Donald changed his work schedule and won't be able to accompany me on my upcoming trip. I'll miss him, but luckily my friend Daisy is free! For her to use Donald's ticket and join the fun, I'll use the My Disney Experience mobile app. I'll tap the three parallel lines in the bottom right corner of the home screen to bring up the welcome screen. Then, I'll click "My Tickets and Passes," scroll until I find Donald's ticket, and use the "Reassign Ticket" option to transfer the theme park admission to Daisy.

    If no one is replacing the person who can't make it, you can save the ticket for a future visit and modify its start date on the My Disney Experience mobile app. If the ticket disappears from view, you can call Disney or stop by Guest Relations, and a Cast Member will assist you.

    I hope this is helpful, Sangeeta. Best wishes for an unforgettable adventure next week, and if there is anything planDisney can do to make it even more special, don't hesitate to reach out again.

    Have a magical day,
thumbnail image for Betsy

Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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