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  • On Feb 17, 2024
    Amanda from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a Disneyland hotel reservation in July. In the app, the hotel reservation is linked, & I made the theme park reservations. But, it's not reflecting our park tickets or Genie+ pass purchase under the "Tickets and Passes." How?

    Hello there Amanda!  Thank you for stopping by planDisney with your great planning question.  

    How exciting that you have your magical trip booked for this summer, let the countdown begin!  It sounds like you are in really great shape since you have your Disneyland Resort Hotel Vacation Package booked and linked in your Disneyland app, and you have made your theme park reservations.  You actually will not receive your theme park tickets until 4 days prior to your arrival when you receive your travel ePackage.  It will be delivered electronically to your linked Disney account.  

    It sounds like you already purchased Disney Genie+ Service in advance as well!  We always opt to purchase Disney Genie+ Service since we are not local to the parks, and we're always trying to maximize our time during our visits.  This wonderful service truly helps save time with access to Lightning Lane entrances and shorter wait times.  After you scan into either Disneyland Park or Disney California Adventure Park, you'll be able to open up your Disneyland app and navigate to the "Tip Board" to select your first Lightning Lane.  I like to do this right away so I can grab one of our top selections such as Indiana Jones Adventure in Disneyland Park or Guardians of the Galaxy - Mission: BREAKOUT! in Disney California Adventure Park.  You'll be able to see what time you can make your next Lightning Lane selection after you make your first one, and I like to set an alarm on my phone as a reminder!  

    I hope this information helps answer your question, Amanda!  I'm happy to help with any other questions you may have for your trip, please do not hesitate to follow-up with me directly.  You've got a friend in me!

    Have a magical day,
    Melissa
thumbnail image for Melissa

Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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