Little girl with Minnie Mouse
  • On Apr 5, 2022
    Caroline from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked a Disneyland family vacation and I have not received the tickets so I can make a reservation

    Hello, Caroline and welcome to planDisney, we thank you for this excellent question and for consulting us!

    Your visit to Disneyland Resort will be simply magical, with beautiful weather, longer theme park hours and the chance to experience many beloved and new Disneyland Resort experiences, I am so very happy for you.

    I apologize for any inconvenience or confusion regarding your Disneyland Resort vacation package. Caroline, you will need to link your vacation package to your Disney account to manage your plans via the My Disneyland planning area using your reservation confirmation number. Once you link your vacation package, you will then be able to make your Disneyland Resort – Theme Park Reservations from the My Hotel Reservation section accessed via the My Disneyland planning area. As well, and of great importance, by linking your vacation package in advance, four days before your arrival, you will receive your Disneyland Resort Travel ePackage electronically in your Disney account. The Disneyland Resort Travel ePackage will include your travel itinerary, your theme park tickets and a voucher for Magical Extras.

    If you experience any issues linking your Disneyland Resort vacation package please contact Disneyland Resort – Hotel Reservations for assistance.

    Download the Disneyland Mobile App to manage your plans before and during your visit. Enable app transactions by updating your Payment Method via My Profile on your Welcome page.

    Once your Disneyland Mobile App payment method is updated you will be able to enjoy the convenience of Mobile Food & Beverage Ordering, Merchandise Mobile Checkout and even adding the theme park ticket option called the Disney Genie+ service once you enter the theme park – it will save you time waiting in lines for attractions that offer the Lightning Lane entrance - plus, you'll enjoy unlimited digital downloads of Disney PhotoPass Service attraction photos including Magic Shots!

    At 60-days before your stay, which should be right about now, you can begin making your Disney Dining Reservations – and for any difficult to reserve venues, you may wish to join a walk-up waitlist with Mobile Dine Walk-up Availability using the Disneyland Mobile App. It’s such a handy little app!

    Caroline, I hope I was able to help you and I wish you the happiest visit to Disneyland Resort, thank you so much!


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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