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  • On Nov 11, 2022
    Laura from QLD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have booked my disney world hotel via a travel agent and when i enter the reservation number they have given me, it won't let me add my booking on the app

    Hey Howdy Hey Laura and welcome to planDisney!

    Thank you so much for stopping by with your question about linking your reservation to your My Disney Experience account. Let's see what we can do to help you out! 

    One thing that you can try first off, is to use the My Disney Experience account online versus the app. I have always had better success using the online account while at times having things with the app take a little bit longer to pull through. Once you log into your My Disney Experience account online, towards the top of your home screen you should see a few icons. When nothing is linked to them, they are a pale color. Look for the one that says "Resort Hotel" and put your cursor over it until a button shows up to "Link Reservation". Try the process again here to plug in your Walt Disney World Resort confirmation number to link to your account. If you are successful, the icon will then turn a bold blue and your information will be linked. 

    If you are still having issues, I would reach out to your travel agent for a question. Agencies do different things when it comes to sending their client's confirmation emails. Usually, you should get one from your agent as a confirmation of the transaction as well as another from Disney as a confirmation of your reservation. You are looking for the Walt Disney World confirmation number and your agent should know exactly where to find it on which email specifically. 

    If you are still having issues connecting you have a couple of options from here. You may need to give Disney a call or at least get in touch with them. At this point, you can reach out to your travel agent as most times this service is included with their commitment to planning your trip and they can get into contact with Disney on your behalf and get things sorted out. 

    Things work a little differently in other countries so you can reach out to Disney yourself. You can call Disney however this will be a very long-distance call. You can start this process by reaching out to them via email to see if they will be able to help you this way instead of a long-distance call. 

    I would work through these options and hopefully, you can get this issue easily resolved and back to planning your Magical vacation to kick off 2023! Please feel free to stop back with any further questions you may have, we are always happy to help!

    Have a Magical Day, 

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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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