• On Sep 12, 2020
    Jessica from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I booked my Disney Vacation through Costco Travels but we are not staying at a DISNEYWORLD resort. They have sent me the confirmation for the Disney tickets but it will not let me link them to MyDisney Experience App. How do I fix this?

    Hi, Jessica!  Thanks for bringing your question to planDisney!

    I'm so excited to hEAR that you will soon be traveling to Walt Disney World Resort!  You've chosen a wonder-fall time to visit!  Be sure to check out all of the spook-tacular Halloween fun at Magic Kingdom Park.  You can also sip and snack your way around the world with the Taste of EPCOT International Food & Wine Festival.

    During the phased reopening process at Walt Disney World Resort, Guests wishing to visit a theme park will need both valid theme park admission and a Disney Park Pass reservation.  You'll want to make your Disney Park Pass reservations as soon as possible, and in order to do so, you'll need to link your theme park tickets to your My Disney Experience account.  I'm sorry to hEAR that you're running into some trouble with linking your tickets.  I'm happy to see if I can help you sort this out.

    To link your theme park tickets, open your My Disney Experience mobile app and click on the three lines at the bottom-right corner of the home screen.  Next, you will want to click on "Tickets and Passes."  From there, click the plus sign at the top-right corner of the Tickets and Passes screen, and then click on "Link Tickets & Passes."  Next, you will need to locate the ID code for each of your theme park tickets.  You will need to scan or enter the ID code for each ticket that you wish to link to My Disney Experience and assign each ticket to a member of your travel party.

    If you do not have the ID codes for your theme park tickets, I would recommend contacting the travel company with whom you booked your vacation.  If you run into any other trouble with linking your tickets, feel free to call the Walt Disney World Resort Help Center phone number for existing tickets.  The Help Center Cast Members should be able to get things sorted out for you faster than you can say, "Bibbidi Bobbidi Boo!"

    Wishing you a magical Walt Disney World Resort vacation!
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.