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  • On Aug 1, 2019
    Jayandra from Lancashire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I have booked Disney tickets for a family of 6. One family member is unable to come, so I was wondering what the cancellation policy is. Our Disney tickets start from the 16th of August for 2 weeks.

    Hi Jayandra!

    I'm so very sorry to hear that one of your family members won't be able to come! I'm certain they will be thoroughly missed by your family, and your family at Disney (characters and Cast Members alike) are going to miss them as well. :-(

    If you're referring to August of this year, then you're in the "2 days to 29 days prior to guest arrival" cancellation policy. If you were cancelling the entire vacation package, that would be a $200 penalty. However, if it's just one of the family members, I would call Disney Guest Services at (407) 939-1936 and allow them to assist. I can't say for certain what, if any penalty will be assessed, but they'll be more than willing to help.

    If you added the Travel Protection Plan along with your vacation package, there are certain conditions in which you or a family member can be be reimbursed if unable to attend. If the Travel Protection plan was added, cover the plan details to see what your options are.

    Best of Luck to you, and have a magical time at Disney!

    Terry 
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Meet the Panelist: Terry, South Carolina

If you can imagine how someone feels winning a million dollar sweepstakes, then that is how I felt when I was selected for the Walt Disney World Moms Panel. Learn More About Terry

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Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

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