Grandfather with grandson eating Mickey Rice Krispy Treats; glasses
  • On May 4, 2023
    Lora from England Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I booked my Disney package holiday (UK) for August. I haven't received anything through in the post; information, discounts, maps or anything. I haven't been for a few years, but we had a package delivered. Also, how do I get the Memory Maker?

    Hi Lora, it's my pleasure to welcome you to planDisney! Thanks for bringing us your question today. I know the postal package you mean. In fact, our son's little carry-on case still has stickers on it from the back of the Little Big Book of Magic that used to be sent out. Now, most material is available digitally. 

    You can set up a My Disney Experience account to view all your plans. The email provided by the lead passenger during booking will receive an email containing a confirmation number which can be used to link your plans in My Disney Experience. I'm the least tech-savvy person and have managed to successfully link by following the steps online.

    The My Disney Experience app is a great help for Walt Disney World adventures. Dining reservations, Mobile Food and Beverage orders, up-to-date wait times, virtual queues, and more are accessed here. Virtual queues are typically available for the newest, most popular rides at Walt Disney World. Right now, that's the recently launched TRON Lightcycle / Run and Guardians of the Galaxy: Cosmic Rewind (my absolute favorite).

    As you're travelling from the UK, I hope you were able to secure the fabulous Magic Ticket as part of your journey, which includes Memory Maker. You can confirm your ticket in My Disney Experience - if you see Magic Ticket, your pictures should automatically be linked to your My Disney Experience account when you scan a Disney Band (known as a MagicBand in the States) or MagicMobile-enabled phone. You can then enjoy unlimited digital downloads of all your Disney photos and videos.

    Please remember that Guests still need to hold Park Pass reservations in addition to their tickets to enter the Parks, so if you haven't done so already, now is the time to make these reservations. 

    Lora, I hope this information helps. Please do pop back if you need help or further clarification on anything. Otherwise, I wish you the most memorable time in the Most Magical Place on Earth. Bon voyage! Louise. 
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Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

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