Overview shot of ship and sea
  • On Mar 16, 2022
    Michele from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am booked on a Disney cruise. Unfortunately one of our party is unable to go (not covid related). We do have someone else that would like to go. Can we replace one passenger? What is the fee? How do we do it? I cannot get thru on the phone or chat.

    Ahoy there, Michele, and welcome to planDisney! I see that there are a few rough seas affecting your plans, but I'm glad that you have another crewmate ready to hop aboard and fulfill their duties! I certainly hope the member of your crew who is unable to come is ok, and that they'll have an opportunity to sail again with you soon! 

    Now as far as changing your party goes, as long as your reservation doesn't include any staterooms with restrictions and was booked through Disney Cruise Line, I sailed on over and confirmed with a crew member that it should be possible to do so! I also confirmed that since your reservation is within 45 days, as of this writing, a $50.00 per person charge would apply. This is subject to change at any time though - so hopefully you can act quickly to change course! You should also know that all changes are subject to availability and final approval by Disney Cruise Line.

    I also see you've tried to reach a crew member through chat and phone and have been unsuccessful thus far. With Disney Cruise Line's recent updates to the Know Before You Go information and Guide to Updated Experiences, there has been an influx of interest in hitting the high seas, so I've experienced the same thing. Are you by any chance a Castaway Club member? If so, my best suggestion would be to log into your account on the Disney Cruise Line website to find the dedicated Castaway Club Member phone number and see if you have any luck on that horizon. And it probably wouldn't hurt to drop them a line by email as well to cover all your bases and hopefully get in touch!

    I wish we'd met under better circumstances, Michele, and I also wish I had a magic wand to wave and wipe away your issue, but the best I can offer is a little faith, trust, and pixie dust in the hopes that the phone lines open up for you the next time you try! Thank you so much for your question, and if you are still having issues in the next few days, please drop me another line - I'll climb to the crow's nest and keep a weather eye for your message! 

    Here's to a change in the tides and favorable conditions for your next attempts! 

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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