Lounge Chairs at Night
  • On Aug 2, 2022
    Hannah from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I booked a concierge level room but I wrote a new email to concierge as opposed to replying to the one they sent me. I sent it at exactly midnight. What are the chances of them seeing that email for my wish list for the cruise?

    Ahoy there, Hannah, and welcome aboard planDisney! 

    In the words of the merchant from Aladdin, “I can see you’re only interested in the exceptionally rare…” Of the many things that make a Disney Cruise Line vacation magical, one of the most incredible benefits that come with stepping up to a Concierge-level stateroom is the pre-arrival service, which as you know, allows you to submit your requests to the Concierge crew members for them to make reservations on your behalf! 

    From highly sought-after Port Adventures to adult-exclusive dining - and my white whale, a Cabana on Disney Castaway Cay - this perk gives you puts the wind in your sails as soon as possible! 

    I know the storm clouds look like they may be mounting, but my compass tells me that if you sent your email to an official concierge email address, and did not receive an error message in reply, you likely have nothing to worry about! Hopefully, you have already received word, and they will make the bookings on your behalf when the 120-day booking window opens without issue! 

    If you are still anxious about them having received your requests, I'd suggest replying to the email you intended to send your wishlist to and asking there! You could also call the phone number provided especially for Concierge stateroom Guests, which you should also have from your first confirmations! Finally, if you are past the 120-day booking window, you should be able to see your plans in the "My Activities" section of the Disney Cruise Line website.

    I hope that helps you set a course for your upcoming voyage, and clears away some of the fog you've been sailing through! Thank you so much for your question, Hannah, and if you have any others as your itinerary comes over the horizon, please drop us another message in a bottle here at planDisney! 

    Until then, may your anchor be tight and your compass true! 


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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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