Family with balloons at Grand Floridian
  • On May 20, 2022
    Anas from GERMANY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Would like to book for two pls, but app is not responding, and the site keep loading forever, and phones having around 45 min waiting time

    Hiya, Anas! Welcome to planDisney! Did you notice that we're ALMOST name twins? How cool is that? Thank you so much for stopping by with your question today. I'll do my best to help you out!

    Although I'm very sorry to hear that you've been having trouble trying to book your magical vacation to the Walt Disney World Resort, I do have a couple of troubleshooting tricks up my sleeve for you to try. After all, the magic is calling... and I can't have you missing that all-important call!

    First of all, I'd like you to try clearing the cache on your laptop or desktop computer. I was completely unaware of this awesome trick until my good friend Andrew told me about it, and it's pure magic! If you've tried this out and the website is still lagging, the next step for you would be to switch to a different web browser. Every single time I've encountered issues with the Walt Disney World Resort website on Google Chrome, switching over to Safari has fixed everything. You'll want to take a look at this handy list of all the web browsers recommended by Disney, and then simply take your pick!

    Anas, if you've done everything that I've told you so far to no avail, it will be time for you to speak to a friendly Cast Member at 00 800 2006 0809. The wait times may be a bit long, but I can promise you that it will be worth it in the end. After all, Cast Members are kind of like our very own Fairy Godparents!

    In the meantime, please don't hesitate to come back with any other questions you might have about planning your upcoming Disney vacation.


    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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