• On Apr 12, 2021
    Lyndi from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. I was about to book a reservation this morning with my tickets, and then the site page was broken. When I went back in to book again, it says my tickets are ineligible. Did anyone experience this? I cannot get that taken off of my account now. help!

    Hi Lyndi, 

    Thank you for visiting planDisney with your question, I am so glad you stopped by! I bet you are excited to head back to the Happiest Place on Earth in a few short weeks, I am so sorry to hear you have been having a difficult time making your Theme Park Reservations. 

    Since the Theme Park Reservation System has opened and Ticket Sales have resumed, there has been lots of excited guests trying to get back to the Magic.  Because of this, we have seen a significant increase in traffic on the Disneyland Resort Website, and there is bound to be some bumps in the road.  Fortunately, Cast Members have been working hard to help all guests secure their Theme Park Reservations and are available to assist in any way possible.  It looks like you have already tried to link your Theme Park Tickets, so your best bet will be calling Ticket Services at (714) 781-4636 and speaking with a Cast Member who will be able to help in real time.  I know that there are many guests trying to reach a Cast Member, so please be patient.  Your call may be placed in a queue and it may take longer than usual for your question to be answered.  When I called last week I put my phone on "speaker" and enjoyed the Disney Music while waiting.  It sure made me even more excited to visit Disneyland Resort!  

    Sending lots of extra Pixie Dust in hope you will get your Theme Park Tickets properly linked in order to make your Theme Park Reservations.  I hope you have a magical visit to Disneyland Resort next month, Lyndi and if you have any other questions as your visit approaches, please come back to us here at planDisney we are happy to help! 

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Meet the Panelist: Stephanie, Ontario

I'm a Canadian mom with so many wonderful memories at Walt Disney World Resort!  I would love to use my experience in  traveling with toddlers, children, tweens and guests with limited mobility to help others experience all the magic Disney has to offer. Learn More About Stephanie

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