Disneyland Paris Hotel
  • On May 27, 2025
    Tiffany from OK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Bonjour! I’m having a hard time making a park reservation. It’s asking for my last name on the ticket reservation but it will not let me enter the name in the box. Can you walk me through this please? Merci! Tiffany

    Bonjour!

    Welcome to planDisney, Tiffany! Thank you for visiting us with your question about your upcoming trip to Disneyland Paris. The countdown will be over before you know it. I have recently arrived home from my most recent vacation to Disneyland Paris, and am already planning my next trip!

    Tiffany, it looks like you have purchased an undated ticket. These (and Disneyland Passes - the annual pass programme) need park reservations before they can be used to enter the Disney Parks. To do this, you need to visit the Advanced Registration System on the Disneyland Paris website. You will select your ticket, and then make your park reservation for the date you need, subject to availability.

    This can also be done on the Disneyland Paris app. To do this, scroll through the 'Tips for your trip' section on the home screen until you reach the undated ticket option.

    Keep in mind, it can take up to 24 hours from purchasing your undated Disneyland Paris tickets to being able to make park reservations. If you are having trouble entering your information in the boxes where it is requested, I recommend using a different web browser. If this still isn't resolving the problem, I would speak to one of the really helpful Cast Members using the online chat function on the website.

    Tiffany, I am sorry I may not have been able to give you the help you need to resolve your situation today. I have my fingers crossed you get your Disney Park reservations made very soon, and that you have the BEST time at Disneyland Paris. If I can help with any more planning questions, please reach out to me. I'd love to help!

    See ya real soon!
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, United Kingdom

Hi there! I’m Matt, a husband, dad to two adventure-loving boys, a HR professional, and a proud Disney adult from the UK. My Disney journey began with my first visit to Disneyland Paris as a child, and since then, I've had the joy of visiting every Disney theme park destination around the world. When we're not on a Disney vacation, we're busy planning the next one! I can’t wait to share my tips and experiences to help you create your own unforgettable Disney memories. Learn More About Matt

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