Overview shot of ship and sea; Castaway Cay
  • On Jan 6, 2024
    Kathy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a blue parking plaque due to permanent car crash injury. I always bring with me due to limited mobility. How do I book for my family (6 people) transportation from ship to shore entrance? And navigate island? Thankyou in advance

    Welcome to planDisney, Kathy. I understand you have questions about navigating the cruise ship and heading into port cities during your cruise. 

    Disney Cruise Line has resources available to help you figure out what is available based on your personal needs. Services for people with disabilities are available onboard your ship and at Castaway Cay. You can use the online special services request tool to initiate assistance requests with Disney Cruise Line, including requesting mobility assistance. You can also find phone and e-mail contact information through the Help Center for questions on mobility assistance. 

    I hope these resources help you get to the right Crew Members to address your needs. If you have any other questions as you plan your cruise, planDisney is here for you!

    Happy Cruising!


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Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

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