Family on Big Thunder Mountain
  • On Jan 5, 2020
    Kristi from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have a bladder disease and have to use the bathroom every 30 min is there anything i can do to help accommodate me to not have to stand in long lines? Even if with a doctors note to prove it? My mother also has MS (When I’ve use all my fast passes)

    Hi, Kristi!  Thanks for bringing your question to the Disney Parks Moms Panel.

    As the mom of a child with special needs, one of the things that I love most about the Walt Disney World Resort is the way that they go above and beyond to make the magic accessible to everyone.  When I visit the Walt Disney World theme parks with my son who has autism, we use Disability Access Service (DAS).  It sounds like Disability Access Service might be an appropriate accommodation for you and your mother as well.

    Disability Access Service is intended for guests whose disability or medical condition prevents them from waiting in a traditional queue environment.  To inquire about Disability Access Service, you will want to visit Guest Relations when you arrive at one of the theme parks.  You can speak to a Cast Member and they will help determine the right accommodations for your condition.  If you will be using Disability Access Service, they will need to take a photo of you and scan the MagicBands or admission cards or everyone in your party, so please make sure your entire group accompanies you to Guest Relations.

    Once Disability Access Service is set up by the Guest Relations Cast Members, you should speak to a Cast Member at the entrance of an attraction that you would like to experience.  The Cast Member will scan your MagicBand or admission card and give you a return time based on the current standby wait time for that attraction.  Any time after that given return time, you and your party may return and access the attraction using the FastPass+ queue.  Once you have experienced that attraction, you are free to obtain another return time.  It is also worth noting that you may still use the FastPass+ system along with Disability Access Service.

    If you and your mother both need this accommodation, I would recommend that you both register for Disability Access Service.  That way if you wish to split up and experience different attractions, you will both be able to use Disability Access Service.  If you have any additional questions about navigating the parks with a disability or medical condition, please feel free to contact Disability Services.

    Wishing you a magical Walt Disney World Resort vacation!
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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