Family with disabled dad speaking with cast member
  • On Jan 20, 2022
    Elaine from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What is the best way to ensure that a cast member gets some much-deserved recognition for above-and-beyond customer service? I recently had an emergency situation at WDW and want to be sure the cast member gets some accolades!

    Hi Elaine,
    Welcome back to planDisney. It sounds like you had quite the adventure on your last Walt Disney World Resort vacation. It also sounds like you experienced first-hand what a true Disney hero/heroine looks like. Bob Parr wears a super suit. Anna wears a crown. Disney Cast Members wear nametags and are truly the heart of Disney magic. These magic-makers make Walt's dream a reality daily and deserve the highest praise. Let's go over a few ways you can recognize your Disney hero for their heroic deeds.      

    In honor of The World's Most Magical Celebration, you can now give Cast Compliments in the My Disney Experience Mobile App to recognize Cast Members for exceptional service. Simply search "Cast Compliment" using the app's search feature and use the drop-down menus to select the appropriate information. This digital feature does not currently offer a way of recognizing individual Cast Members, but keep an eye out for additional updates and improvements in the future.   

    E-mails to Guest Services and social media posts are a great way to recognize individual Cast Members for their radical hospitality. On Twitter, use #castcompliment and tag @WDWGuestService. Be sure to include the Cast Member's name and location.

    When I think about my most magical Disney memories, it's the interactions that outshine the attractions. I'm confident, Elaine, that your visible gratitude was the most meaningful praise you could have given your Disney hero. I hope your story leads back to Walt Disney World Resort and that you will be reunited with your Cast Member in EARidescent armor. I truly appreciate you sharing your experience with planDisney.

    Choose magic,
    Jennifer
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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