Hi there Phillip,
Welcome to planDisney and thanks so much for your question. I'm so glad to hear you're taking advantage of a year of magical visits to the Disneyland Resort with your Magic Key!
As you noted, the
Believe Key does include unlimited Disney PhotoPass digital photo downloads, sorry to hear you've run into issues accessing them! One thing to note is that, while you do have access to unlimited downloads, the photos are still subject to their
Expiration Policy, so they will expire after 45 days from the date the photo was taken. Additionally, according to the Magic Key terms & conditions, this benefit works for photos captured while the Magic Key pass is valid for admission to a Disneyland theme park.
If you're still having issues accessing Disney PhotoPass photos that were taken within the last 45 days and your Magic Key was active when they were taken, then I would recommend
calling a Cast Member at the PhotoPass Guest Support line. They should be able to help you determine what might be going on with your photos.
In the meantime, enjoy your visits to the Happiest Place on Earth! Thanks again for your question, Phillip, and have a magical day.
Greg