Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Nov 6, 2022
    Annalee from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had began paying on a plan a few years ago but can’t find the history. Where would I find that?

    Hi there, Annalee. Welcome to planDisney

    I have a few suggestions that might help assist you in locating your past payments, Annalee. First, if you don't already have it, download the MyDisneyExperience app on your smartphone device. Open the app and sign in. Next, click on the three horizontal bars on the right-hand side of the screen. Then, you should see a menu pop up and you'll want to look for and select "My Plans". Hopefully, from there, you'll be able to see your past reservation and all of the details there. However, depending on how long ago this was, this information may no longer be available on the app. If that is the case, then you'll need to go ahead and call Guest Services at 407-824-2222 and have a friendly Cast Member assist you. They will more than likely be able to see your past payment history and help you from there. 

    Hopefully, you are interested in planning another vacation to Walt Disney World in the near future, Annalee. If this is the case, please feel free to drop back by the planDisney panel with all of your planning questions. We have great suggestions for places to stay and restaurants to enjoy! 

    I hope this helps point you in the right direction. If you have any other questions about this, don't hesitate to reach back out to me and we can try to track those payments down together. 

    Good luck!
    Jackie H. 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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