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  • On Apr 22, 2022
    Janel from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, we became Magic Key holders in Oct 2021 but never received our welcome package. If someone can get back to me and advise if it can shipped out to us. Been waiting for the special pin :) Thank you !

    Welcome to planDisney, Janel! I'm so glad you found us and I'm happy to help!

    I'm so sorry that you haven't received your Welcome Package as a Magic Key Charter Member. The package should have been sent approximately eight weeks after your purchase date. Because you haven't received it, please call (714) 781-7277 to inquire about an update on its status.

    The good news is that you are a Magic Key Holder and the magic awaits you! I hope you have been able to visit Disneyland Park and Disney California Adventure Park since becoming a Magic Key holder. Many of the nighttime spectaculars have returned and they are not-to-be-missed! 

    When you are ready to plan your next visit to The Happiest Place on Earth and have planning questions, please stop by planDisney again. We would love to help you with all the magical details! 

    Smiles,
    Lisa
thumbnail image for Lisa

Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at seven years old. I'm an annual Passholder and I love to eat, drink and shop my way around the World. It’s truly my laughing place and I’m excited to help you plan special memories at The Most Magical Place on Earth! Learn More About Lisa

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