Cinderella Castle 50th Day
  • On Jul 28, 2022
    Nina from Derbyshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I have a bar code for all 4 members of the party for general admission and then admission for magic kingdom. However on the app on the tip board, when I look at the ride bookings it says “this guest does not have valid admission for the park”. Help?

    Hello Nina!  Welcome to planDisney.

    I think I may have an idea of what is going on.  The Tip Board in the My Disney Experience mobile app shows current wait times for attractions, as well as when the next Lightning Lane window may be booked with Disney Genie+ service for today.  It sounds like you are selecting "Book Experience" and then getting an error message.  This is because Lightning Lane experiences can only be booked on the actual date you have both admission and Disney Park Pass reservation, beginning at 7:00 am ET.  Since your trip doesn't begin for a few more days you are seeing that error message.

    Let's have you double-check that all your plans are in place for your visit.  First, use the menu button in the lower right corner of the home screen of the My Disney Experience mobile app to select "Tickets and Passes" and verify that all Guests in your party have a ticket linked to their profile.  Next, use the menu button to select "Future Plans" to view the Disney Park Pass reservations you have made.  Click on a Disney Park Pass to view details, and verify all Guests in your party have a reservation.  If everything looks good, you should be all set!  If your tickets already include Disney Genie+ service, you'll be able to book your first Lightning Lane attraction at 7:00 am on the day of your visit.  If you haven't yet purchased Disney Genie+ service, you can do that via the mobile app on the date of your theme park visit, any time after midnight.  If you are interested in purchasing any Individual Lightning Lane attractions, you can make your purchase at 7:00 am if you are staying at a Disney Resorts Collection hotel, Shades of Green, or the Walt Disney World Swan and Dolphin Hotels.  All other Guests may purchase Individual Lightning Lane attractions beginning at the scheduled park opening time.

    I hope that helps!  If I misunderstood the problem or if you have additional questions, please feel free to write us back.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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