Disney's Hollywood Studios at night
  • On Feb 18, 2022
    Kory from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we got back from our vacation last week and I am trying to download my magic maker photos but not finding them. Can you help?

    Hi Kory! Welcome to planDisney!

    Are you still basking in the Magic from The World's Most Magical Celebration at Walt Disney World Resort? I am still so amazed how Disney Imagineers brought Disney icons to shimmering EARidescent life with Beacons of Magic. My favorite was Spaceship Earth at EPCOT.

    Oh, Gawrsh! While I am so happy to read you took advantage of Disney PhotoPass services with the purchase of Memory Maker, I am sorry you are having issues retrieving those magical memories. Let's do some troubleshooting! First, I want you to check your My Disney Experience account to verify you have linked all MagicBands and ticket cards you used during your vacation at any Disney PhotoPass location.

    I like to do this via the My Disney Experience Mobile App by clicking on the three horizontal lines in the bottom right corner and choosing "My Profile." Next select "MagicBands & Cards" followed by "Your MagicBands & Cards." Make sure you see any MagicBands or Cards used last week. If you do not see those, click on "Link a MagicBand or Card" and follow the prompts. Hopefully, this will solve your issue.

    After all of this, if my Magic wand has not fixed this issue, here are your next steps. You may call the Disney PhotoPass Guest Support team at (407) 560-4300 to speak to a friendly Cast Member. I will caution wait times have been rather lengthy, so I recommend calling early or late in the day. Alternatively, you can report a missing photo online.

    Keep the Magic strong at home by visiting the Disney Parks Blog for all current happenings. I enjoy watching their videos and live streams via their YouTube channel.

    Sending Pixie Dust,

thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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