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  • On Apr 26, 2021
    Ashley from WY Asked

    We just got back but we're still missing pictures from some one the rides. How can I get those if they don't show up?

    Hello Ashley!

    Welcome back to planDisney with a great question! The memories captured during your Disney vacation with Disney PhotoPass service are truly magical, so let’s see what can be done to locate them!

    I want to start by mentioning that I have already found myself in the same boat! A couple of years ago I returned home from a visit and simply could not find an attraction video after downloading all the digital content captured with Memory Maker. I immediately contacted Disney PhotoPass service and a pixie-dusted Cast Member helped me find the video.

    Since you have just returned home from your visit, your missing pictures may still be available. The first thing I recommend is signing in to your Disney account, moving the mouse cursor over My Disney Experience, and selecting My Photos from the drop-down menu. Use the filters to view all your vacation photos and try locating the missing ones. You can also view photos via the My Disney Experience mobile app by tapping the three horizontal lines at the bottom of the screen, selecting Photos, and using the filters to view all your digital content.

    If you are still unable to locate your pictures, please call Disney PhotoPass service at (407) 560-4300 and Cast Members will be happy to assist you. Please have your Disney account information handy and provide as many details as possible such as when and where the pictures were taken, approximate time, if there were other Guests with you, and what you were wearing. Cast Members will do their best to find your missing photos!

    I hope this information is helpful, Ashley! Please come back to visit us if you have additional questions, we are delighted to help.

    Best Disney wishes,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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