Back to Your Answers
  • On Sep 17, 2020
    Paula from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi There, back in Feb I bought the DiscoverPass for 3 day ticket and only used it once. I know it expires 9/30. However, I'm in Canada at the moment and cannot make it to FL due to covid. Will I be able to get a refund or can my pass be extended?

    Hi Paula!

    Thanks for stopping by the planDisney Panel! So wonderful to be able to assist a fellow Floridian! You are correct, the tickets you purchased were called the Florida Resident Discover Disney Tickets and originally they could be used between the months of January and June. Due to the parks closing temporarily, these tickets were extended to September 30, 2020.  No other extensions have been announced. Unfortunately, tickets are non-refundable once they are used. Here at the panel, we cannot provide an exact answer as to how your unique situation would be handled. I would recommend that you contact Guest Relations and explain your situation and inquire as to what options, if any, can be provided. The number for Guest Relations is (407) 939-1289. You can also email Guest Relations by completing the inquiry form found on this page: Guest Relations - Email Us. Be sure to include the ticket number in the email so that they can have all the information to provide you with a speedy response. Paula, I hope this has answered your question.

    It has been a pleasure assisting you. Please feel free to send me any other questions you may have!

    Thanks again for sending your question to the planDisney Panel!

    ~Yael
thumbnail image for Yael

Meet the Panelist: Yael, Florida

As a native Floridian, I've experienced the Disney Parks in every stage of life: as a child, a teenager, a newlywed, and now as a mom of three. My journey through the magic of Walt Disney World Resort has been filled with unforgettable moments and invaluable insights. Whether you're planning your first or your 100th visit, I'm eager to share my cherished memories and tried-and-true planning tips with you. Let's make your Disney experience as magical as mine have been! Learn More About Yael

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome