Mom and daughter on Dumbo
  • On Nov 24, 2021
    Tesa from MD Asked

    I just got back from my disney trip and have memory maker. I’m on the app trying to add boarders and stickers and when I click stickers it comes up empty and when I click boarder the only thing that comes up is “no boarders”. Are we not able to add these

    Hi Tesa, and welcome to planDisney!

    I hope you had a wonderful visit to the Walt Disney World Resort. It's always hard for me to go back to reality after spending time in the magic, and I hope your Disney PhotoPass photos and the memories from your vacation are bringing you much joy!

    I'm sorry to hear you're having issues adding stickers and borders to your Memory Maker photos using the My Disney Experience mobile app. That seems to be a common frustration, and I have a few ideas to help.

    First, make sure you are running the most up-to-date version of the app. Sometimes the app glitches when an update is available. I also recommend logging out of the app and back in. A Cast Member once told me to delete the app and re-install it, and that worked like a charm for me!

    If those don't work, try walking through the photo editing steps again. From the home page, tap "My Photos." Select a photo you'd like to edit and then tap "Frame" or "Sticker" from the editing menu. Choose the frame or sticker you'd like and move it around until it's just where you like it and then tap the checkmark and then "Save Image."

    It also seems that some images are not eligible for editing, so if you don't see the options on one photo, try another. Photos that are already enhanced, such as Magic Shots, will likely not allow editing. 

    If you're still coming up empty, I recommend reaching out to a Cast Member. You can get Disney PhotoPass support using the fillable "Contact Us" form or you may call  (407) 560-4300.

    Thank you for stopping by planDisney with your question, Tesa! I hope you're channeling Rapunzel and creating masterpieces with your photos soon. 

    Wishing you much magic,
    Robyn
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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