ship
  • On Jun 16, 2022
    Lyne from QC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello ! We just got back from our cruise to Alaska, on the Disney Wonder. We purchased a 20 photos package. When I am in my account, I can see all the photos BUT there is no icon for "download", just a garbage can if I want to delete them ...

    Greetings, and welcome to planDisney Lyne!

    Alaska with Disney Cruise Line, now that's an itinerary I would love to sail on from beautiful Vancouver, as a fellow Canadian Disney fan! I completely understand how you treasure those moments and want to make sure you can enjoy and share your memories for years to come! I am sorry that you are experiencing difficulty accessing your purchased photos from your Disney Cruise Line account Lyne, so I will try to help you as I experienced a similar circumstance with my cruise photos on a past sailing, rest assured!

    Lyne, I will need you to sign in to your Disney Cruise Line account again, and once on the main page, please look for and roll your cursor over the Already Booked tab and down at the bottom select the My Cruise Photos link. Once on the My Cruise Photos page kindly enter your Castaway Club ID in order to associate or link your most recent cruise photos to your Disney Cruise Line account. Once this step is completed you should be able to see all your purchased photos without the watermark. If you experience any difficulty at this point, you will have to contact the Disney Cruise Line Help Center or you are welcome to email the Disney Cruise Line Guest Communications Team at dcl.guest.communications@disneycruise.com for assistance. To access your Castaway Club ID, after you sign in to your Disney Cruise Line account, under the Already Booked tab kindly select Castaway Club and you will see your ID number on the left side beneath the anchor.

    Tips:
    I just couldn't let you go without telling you about the current Disney Cruise Line special offers including one for Canadian residents (subject to change) which I hope will entice you to plan another magical sailing with Disney, especially since the newest ship, the Disney Wish is sailing the seas!

    Did you know that you can download beautiful wallpapers when you sign in to your Disney Cruise Line account and access your Castaway Club portal?

    Take a look at the informative planDisney Podcasts, Presented by State Farm which are featured every month, they're a lot of fun and very entertaining, many at some remarkable venues! You'll even get to see many of our talented panelists share their first-hand experiences!

    Lyne, it was my great honour assisting a fellow Canadian Disney fan, I hope that the information I gave you resolved your photo matter. Please stop by for any future planning questions, it would be my pleasure to be of any further help, thank you kindly!

    Jacqueline

thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

Related Video

  • thumbnail image for A Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.