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  • On Apr 19, 2022
    Shelby from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, back in 12/2020 i had to cancel a Disney World trip. A travel agent told us that our plane tickets were not refundable, however we could still use the amount we paid towards another trip for up to 2 years, who do i contact for that?

    Welcome to planDisney Shelby!

    I am sorry you had to cancel your Walt Disney World vacation. Hopefully you are rescheduling for a return visit! 

    It sounds like you booked with a travel agent. If so, you will need to contact the agency directly as they are the ones you contracted with and they can assist you. For any portion of your trip that you booked directly through Walt Disney World (whether online or by phone) feel free to call a friendly Cast Member who will help you. Regardless of how you booked or where you are calling, have as much information as possible to assist in finding your previous reservation. Gather any confirmation numbers, dates, and credit cards used. 

    I hope you can make it to Walt Disney World during the 50th Anniversary Celebration. There is so much fun around every corner so you will not want to miss it! See you real soon!

    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
 Learn More About Cathy

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