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  • On Apr 19, 2022
    Shelby from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, back in 12/2020 i had to cancel a Disney World trip. A travel agent told us that our plane tickets were not refundable, however we could still use the amount we paid towards another trip for up to 2 years, who do i contact for that?

    Welcome to planDisney Shelby!

    I am sorry you had to cancel your Walt Disney World vacation. Hopefully you are rescheduling for a return visit! 

    It sounds like you booked with a travel agent. If so, you will need to contact the agency directly as they are the ones you contracted with and they can assist you. For any portion of your trip that you booked directly through Walt Disney World (whether online or by phone) feel free to call a friendly Cast Member who will help you. Regardless of how you booked or where you are calling, have as much information as possible to assist in finding your previous reservation. Gather any confirmation numbers, dates, and credit cards used. 

    I hope you can make it to Walt Disney World during the 50th Anniversary Celebration. There is so much fun around every corner so you will not want to miss it! See you real soon!

    Cathy
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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is sailing with Disney Cruise Line, running (or cheering!) at runDisney events, taking hula lessons at Aulani, or vacationing at the Walt Disney World which is our home away from home. I am proud to be a part of the planDisney team and cannot wait to share my tips and advice for a magical vacation
 Learn More About Cathy

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Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

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