Pandora Family Floating Mountains
  • On Nov 5, 2021
    Janet from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have an autistic child with us and are concerned. Also if you make a reservation and then weather is bad, what do we do? Are the tickets only good for the day you set up?

    Hi Janet,

    Welcome to planDisney, and greetings from a mama of an Autistic Mouseketeer. First, I want to put your mind at ease a bit. I know that new experiences can be tricky for our kiddos, but with some advanced planning and preparation coupled with all of the fantastic services Disney offers for Guests traveling with disabilities, I'm happy to share that my family has found The Most Magical Place on Earth to be incredible for everyone. Here's a Guide for Guests with Cognitive Disabilities that should be incredibly helpful, and I'd also encourage you to look into the Disability Access Service. Of course, I'd also be happy to share more about our family's experience, so feel free to send us any other questions you might have!

    Secondly, please rest assured that your plans can be flexible. If you need to change the dates of your tickets, you'll be able to do so by locating them within your My Disney Experience account or using the handy dandy My Disney Experience app. Simply click "Change Ticket," and you'll be able to switch dates or upgrade your tickets and pay for any additional costs (if necessary) right then and there. Do note that you'll also need to cancel any Disney Park Pass reservations that you're not planning to use and make new ones, so I'd recommend checking the availability calendar before you make any changes to make sure there are still openings on your new preferred date. Also, if at all possible, I'd encourage you to finalize any plans the day prior to your planned visit. Ticket changes can no longer be made online on the day of your visit, so you'll then need to call a friendly Cast Member or stop by a ticket booth or Guest Relations location for assistance.

    Thanks so much for bringing your question to us here at planDisney, Janet. I'm sending pixie dust that your plans all work out perfectly and you and your family have a truly magical vacation together!

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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