Boy in father's arms
  • On Feb 6, 2022
    Andres from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am attempting to purchase park tickets and getting an error at the time of checkout. I can not proceed with my purchase. What can I do to be able to purchase them.

    Welcome to planDisney, Andres and greetings from The Happiest Place on Earth!

    How excited you must be planning your visit to Disneyland Resort! I can just imagine your anticipation of completing your theme park ticket purchase to begin your planning, and I apologize for the inconvenience of the error message. Rest assured, I will do my best to assist you.

    Andres, I would like you to try a few things to try to resolve this issue:

    1. Please make sure all credit card information, including your billing address, is accurate when entering the information in the fields, including the 3-digit security code, and dates of expiry.
    2. If the first step is not successful, please try to log out and log in, or uninstall the Disneyland Mobile App and reinstall it.
    3. If you are unsuccessful then I recommend contacting Disneyland Resort “Tickets” for assistance from a knowledgeable Cast Member.

    Once this is resolved, Andres, I recommend you make your Theme Park Reservations using your theme park admission online or on the Disneyland Mobile App, which is a handy tool for using the complimentary Disney Genie Service for custom tip boards for wait times for your favorite attractions, personalized itineraries, and suggestions from your preferred experiences, and best of all, you will have the ability to enjoy contactless dining via Mobile Food & Beverage Ordering, making dining reservations, checking in to dining venues and more!

    Pro Tip - Andres, save time waiting in lines with the Disney Genie+ service, which includes Disney's PhotoPass® Service - simply link attraction photos and those captured by Disney PhotoPass Photographers and you will receive unlimited downloads for the day. Check your theme park map or the Disneyland Mobile App for Disney PhotoPass Photographer locations.

    I hope you resolve your ticket matter to your satisfaction, Andres, it was my pleasure assisting you today!

    Magical Wishes ~ Jacqueline

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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