• On Oct 8, 2021
    Benjamin from 32 Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been attempting to get ahold of a representative either through call or chat, yet this is impossible and has been the past two days. Any advice or help as I need to call to make modifications to the reservation?!?!?!

    Hello and welcome to planDisney, Benjamin!

    Thank you for stopping by with your very first question. Our friends at the Disney Reservation Center have been doing their best to take care of all Guests, but the call volumes have been higher than usual. I understand that wait times have been longer than expected as well, so I appreciate your patience. 

    Did you know that you are welcome to try making modifications to your Disney Resort hotel reservation online? Sign in to your Disney account, visit My Plans, find your reservation, and select Change Reservation. If you cannot make any changes or the changes you need, you will have to contact the Disney Reservation Center at (407) 934-7639. Their offices usually open at 7:00 AM Eastern Standard, so I recommend calling as soon as they open if you do not wish to wait for a very long time to speak with a Cast Member.

    I hope this helps you while planning, Benjamin! Come back to visit us if you have additional questions, and have a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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