Disneyland Paris Hotel
  • On May 14, 2026
    Lisa from VT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I just attempted booking through the Disneyland Paris app. and I never received a confirmation email but it shows payment is pending.

    Bonjour!

    Hey, Lisa, welcome to planDisney! Thank you for stopping by with your question today. It looks like your Disneyland Paris adventure is just a couple of weeks away! I completely understand why you might feel a little nervous when payment is showing as pending but the confirmation email has not arrived just yet.

    Please don’t worry, it can take up to 48 hours for your confirmation email to come through after booking. Once it arrives, you will be able to use your confirmation number to link your reservation to your account in the Disneyland Paris app.

    Just so you know, once your booking is linked in the app, don’t worry if you cannot see your Disney Park tickets straight away. This is completely normal. Your tickets will appear 7 days before your arrival as part of your MagicPass if you have booked a Hotel + Ticket Package.

    My top tip would be to keep an eye on your email inbox and junk folder over the next day or two. If your confirmation has not arrived after 48 hours, I’d recommend reaching out to Disneyland Paris directly so a Cast Member can check the booking for you.

    I hope this helps reassure you, Lisa! Have the BEST time visiting Disneyland Paris. If you have any other vacation planning questions, please reach out to me. I’d love to help!

    See ya real soon!
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, United Kingdom

Hi there! I’m Matt, a husband, dad to two adventure-loving boys, a HR professional, and a proud Disney adult from the UK. My Disney journey began with my first visit to Disneyland Paris as a child, and since then, I've had the joy of visiting every Disney theme park destination around the world. When we're not on a Disney vacation, we're busy planning the next one! I can’t wait to share my tips and experiences to help you create your own unforgettable Disney memories. Learn More About Matt

Related Video

  • thumbnail image for Top Disneyland Paris Attractions For Little Ones

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.